Not satisfied with what you bought and want to exchange?
Bring it to the any Exclusive Blackberrys store within 30 days of purchase and exchange it with any other product of your choice.
Conditions:
- Product can only be exchanged at any Blackberrys Exclusive Store within 30 days of the date of purchase . Note: If the purchase is done from Large Format Retail Stores, Shop-in Shops or MBOs, Exclusive Stores will not be able to accept the request, however the customers are encouraged to reach out to the Origin store to address their concerns.
- The product submitted for exchange should be in original, unaltered, unmodified and saleable condition with its original tag and label attached. Note: If the product is worn/ washed or has the tag/label removed, it will not qualify for exchange.
- At the time of purchase you will need to present the purchase Invoice or provide the registered mobile number used at the time of purchase. Note: If a customer cant provide an Invoice and nor can they provide the mobile number used at the time of purchase the Exchange cannot be accommodated.
- The policy only allows for exchange. Refund is not applicable.
- The Policy does not apply to accessories and innerwear.
- Exchange can be done against any product with the same or higher value. In case the customer chooses a higher value product, the difference in value will be paid by the customer at the time of billing of the exchanged product.
- If the customer is unable to find the right size/ colour/ product at the time of exchange, a 'Credit Note' basis the returned product’s selling price will be issued.
- The credit note will be valid for 90 days from the date of issue, after which it will automatically expire. Note: Credit Note once expired can not be reinstated.
- The customer can redeem partial amount of the credit note. In this case, the store will issue another credit note with the balance amount. This will be valid for another 90 days from the date of issue.
- The exchange policy is not applicable on products purchased during EOSS, however, the credit note can be redeemed against purchase of any product in the store, including the discounted products.
- Defective / Damaged products (purchased during EOSS) can be exchanged at their discounted selling price value. Note: If EOSS product is no longer available or EOSS offers in no longer available the customer can request for a credit note or pay the difference in price.
- Incase a customer is facing an issue with their exchange they may reach out to Blackberrys Customer Support Team on customersupport@blackberrys.com or 04071327184.