Are the return policies the same for e-commerce and retail purchases? November 25, 2021 09:22 Updated The Exchange & Return Policies for Blackberrys/Urban, e-commerce purchases are different from retail. Related articles Can I return/exchange products purchased online at your offline Stores? What is the Exchange/Return policy? How do I return my product? In how many days can I return the product? How do I get reimbursed for the returned item/s?