In case the product that has been purchased from any Blackberrys/ Urban Exclusive Store is perceived to be defective by the customer, MCCPL offers return of the product at its discretion and subject to following policy terms:Product should be original.
Customer to present the defective product at the same Blackberrys/ Urban Exclusive Store where it was purchased from within 30 days from the date of purchase (as part of the GST regulation, unless there is an exception at MCCPL’s sole discretion).
In case the original invoice copy is not available, customer must present the product at the store, ensuring the label (Tag/ Taffeta) is present on the product. The store authority will authenticate the purchase date and price paid from the bar code on the label.
Damage caused by accident, improper wash & care, natural break down of colour & material and regular wear & tear are not covered under this policy. If the store manager finds the garment to have a genuine manufacturing defect, the exchange will be processed on the same day. In case the defect cannot be determined at store, the store will send the garment to HO for inspection; this process can take upto 10 working days.
The exchange will be considered on the exact amount paid by the customer for the defective product. In case of EOSS, the discounted MRP will be considered and not the actual MRP of the product.
The policy allows for exchange, only if approved. Refund is not applicable. For product damage caused by the customer, the Exchange Policy does not apply. The inspection and decision from the store manager and/or MCCPL will be final and binding.
When approved, a credit note will be issued to the customer. It will be valid for 180 days from the date of issue, after which it automatically expires. The credit note can be redeemed against any merchandise of the similar value at the same Exclusive Store, where it was issued.