Visit www.Blackberrys.com and click on the track and return button on the top left section of the home page. If you are not signed in you will be prompted to do so, simply input your mobile number and verify it with OTP. Now in your My Account, Dashboard click the Order ID, followed by clicking on 'Track and Return'. Now select the Return option fill in the reason for your return and submit your request. If you face any difficulty please write to us at firstname.lastname@example.org our customer care agents will be delighted to assist you.